Trust layer evaluation model
Is your trust score telling the truth?
Adoption measures whether people use the system. Calibration measures whether the system is right. Select a scenario to see the difference.
Scenario
Everything is working. All signals green. Score is accurate.
90
reported trust score
Five trust signals
lineage
95
discoverability
88
freshness
92
ownership
90
usage
85
Why the system missed it
Which evaluation catches it?
The calibration principle
Adoption asks: "Are people using the trust scores?"
Calibration asks: "Are the trust scores right?"
You need both. Most teams only measure the first.